[Bruce-YVR]

Hi... I have 3 e-mail addresses on my bb. However, one of them just dont work at all?

any tips to resolve this issue? should I go on to BB website, delete the address that is not working well and then re-set up again?

Thanks

Bruce

[Bruce-YVR]

Originally Posted by Bruce-YVR

Hi... I have 3 e-mail addresses on my bb. However, one of them just dont work at all?

any tips to resolve this issue? should I go on to BB website, delete the address that is not working well and then re-set up again?

Thanks

Bruce

I should be a bit more detail... I believe all POP... one gmail is working fine. 2 work e-mails. one of the work e-mails is not working.

Thanks

[gcn046]

Do you use Outlook for that address? I ask because I know that a lot of times that I've helped people set up their email, if they use Outlook and it's open somewhere on a desktop, you can't set up that email address.

[Bruce-YVR]

Originally Posted by gcn046

Do you use Outlook for that address? I ask because I know that a lot of times that I've helped people set up their email, if they use Outlook and it's open somewhere on a desktop, you can't set up that email address.

Hmm.. I am not very good with computers...

I do use outlook for both work address. Hmm.. but I guess the work address uses POP... does it make any sense to you? So as my other work e-mail address and its working fine. But that e-mail account was working before though

what should I do?

[Bruce-YVR]

Originally Posted by Bruce-YVR

Hmm.. I am not very good with computers...

I do use outlook for both work address. Hmm.. but I guess the work address uses POP... does it make any sense to you? So as my other work e-mail address and its working fine. But that e-mail account was working before though

what should I do?

ok... I just asked a friend to e-mail me 3 seperate times to those 3 e-mail addresses. 1 personal and 2 work.

the personal one, bb got it ok

the first work e-mail ( the good one ) received ok on Bold and desktop

the 2nd work e-mail ( the bad one ) received ok on work desktop to the first work e-mail account?? but did not get to Bold

This is getting confusing... sorry

Bruce

[Bruce-YVR]

Originally Posted by Bruce-YVR

ok... I just asked a friend to e-mail me 3 seperate times to those 3 e-mail addresses. 1 personal and 2 work.

the personal one, bb got it ok

the first work e-mail ( the good one ) received ok on Bold and desktop

the 2nd work e-mail ( the bad one ) received ok on work desktop to the first work e-mail account?? but did not get to Bold

This is getting confusing... sorry

Bruce

i set up all 3 e-mail address on the fido. blacyberry.com website

[gcn046]

Originally Posted by Bruce-YVR

ok... I just asked a friend to e-mail me 3 seperate times to those 3 e-mail addresses. 1 personal and 2 work.

the personal one, bb got it ok

the first work e-mail ( the good one ) received ok on Bold and desktop

the 2nd work e-mail ( the bad one ) received ok on work desktop to the first work e-mail account?? but did not get to Bold

This is getting confusing... sorry

Bruce

Close this work address on your desktop. Have email sent again. Let me know what happens

[Dubdub]

Originally Posted by gcn046

Do you use Outlook for that address? I ask because I know that a lot of times that I've helped people set up their email, if they use Outlook and it's open somewhere on a desktop, you can't set up that email address.

Never heard of that at all.

[gcn046]

Originally Posted by Dubdub

Never heard of that at all.

Really? I've had that happen quite a few times. I worked for at&t and had run into it more then once. Customer calls to someone who is near their desk to close Outlook & we can proceed with activation.

[Dubdub]

Originally Posted by Bruce-YVR

Hi... I have 3 e-mail addresses on my bb. However, one of them just dont work at all?

any tips to resolve this issue? should I go on to BB website, delete the address that is not working well and then re-set up again?

Thanks

Bruce

Check out the FAQ. There are two sections dealing with email that might be able to shed some light on your issue.

First, do you have a BB data plan? You must have that to use email.

After setting up your email, did you resend the service books?

Did you try pulling the battery out (with the device on) for about 30 seconds, reinsert and let the device reboot.

Do you have "Leave Mail On Server" checked for each account that you also receive on you PC's email client, i.e. in Outlook Advanced Settings?

Email takes 15-20 mins to start flowing.

All else fails, delete the accounts in BIS and readd them.

[Dubdub]

Originally Posted by gcn046

Really? I've had that happen quite a few times. I worked for at&t and had run into it more then once. Customer calls to someone who is near their desk to close Outlook & we can proceed with activation.

Never heard of it or had it happen in my 10+ years of dealing with mobile phones, outlook, etc.

[gcn046]

Originally Posted by Dubdub

Never heard of it or had it happen in my 10+ years of dealing with mobile phones, outlook, etc.

I'm willing to admit, I could be wrong. I've been wrong before in my life and I'm willing bet that I'll be wrong about something else in my lifetime. Maybe this is the next time for me to be wrong