[Rojiwadiya dinesh]

I installed impatica setup in my premises,

but when on device side I click view presentation option from menu an alert appears saying request has been send
on impatica server logs i get following error logs


2007-04-02 10:50:19,468 INFO Mail protocol set to: imap
2007-04-02 10:50:19,625 INFO Processing: [ImpaticaJob, ID: 2034a5d8-1286462534D]
2007-04-02 10:50:19,625 INFO Email Subject: Impatica PowerPoint Conversion|200|2034a5d8|-1286462534D|240x260|en|9216|abc.ppt|IpNTS|70
2007-04-02 10:50:19,625 INFO PowerPoint File: abc.ppt
2007-04-02 10:50:20,156 ERROR Email ignored, expected attachment file name: null does not match expected name in subject: abc.ppt
2007-04-02 10:50:20,156 ERROR Subject filename and attachment filename do not match...

[ImpaticaSupport]

Hi Dinesh,

I believe I've been corresponding with one of your co-workers Meenal Bahua. We discovered through testing that the error is in fact not Impatica related but lies with your handhelds attachment handling functionality. Or specifically lack there of.

I had Meenal run a simple test of forwarding any email message from the handheld with an attachment to any other email address. The result was the email arrives but has been stripped of it's attachment.

Our software requires the email to arrive with an attachment, as the purpose of our software is to convert that same attachment and push the converted version back to the handheld via MDS push.

I've advised Meenal to reinstall the "BlackBerry Attachment Service" on the device or do a backup and upgrade of the handheld firmware. She's indicated that she'll do this tomorrow and get back to us.